How can I manage my debit cards using Card Services?

Log into Online Banking or the BrightStar Mobile App, navigate to Manage Cards, then select Debit Card Services to: activate new cards upon receipt, temporarily enable or disable a card, set up controls to limit spending or restrict certain transaction types, report a card as lost/stolen/fraudulent, set alerts for spending limits and transactions, and submit travel notifications.

What are card controls?

Card controls allow you to restrict the use of your debit card by: setting a per-transaction limit that will decline transactions exceeding that amount, declining specific transaction types such as eCommerce or ATM transactions, and blocking transactions at certain merchant types like gas stations. Please note that while BrightStar Credit Union provides these controls, we cannot guarantee that every transaction exceeding the limits will be declined.

Can I temporarily block my debit card?

Yes. You can temporarily disable your card by toggling the Enable/Disable card option. This action will prevent any transactions from being authorized. To re-enable your card, simply toggle the option back.

If I report my card as lost, stolen, or fraudulent, can I still use the card?

No. Once a card is marked as lost, stolen, or fraudulent, it is permanently blocked from further use.

How do I get a new debit card if I have reported it as lost, stolen, or fraudulent?

You can request a replacement card through Card Services in BrightStar Online Banking or the BrightStar Mobile App. The replacement card will be mailed to the address on file and should arrive within 7-10 business days.

How do I report fraudulent activity on my debit card?

Report fraudulent activity directly through Card Services by selecting the card in question and choosing the Fraud option. Then, contact us at 800-637-2728 to initiate the dispute process for debit card.

Alerts notify you by SMS and/or email whenever a transaction is made on your debit card. You can set up alerts for: spending limits and international transactions, specific transaction types such as eCommerce or recurring transactions, and transactions at certain merchant types like gas stations.

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Card Management

Manage your BrightStar Credit Union debit cards securely and conveniently with our free online Card Management tool.

Manage your BrightStar Credit Union debit cards securely and conveniently with our free online tool, Card Management.

Enhanced Security for Your Debit Cards

Boost the security of your BrightStar Credit Union debit cards using our Card Services tool. Take advantage of these features to keep your cards safe.

Disable Your Card

Instantly disable your debit card to temporarily stop transactions from being approved. Recurring transactions will still be approved.

Report Lost or Stolen

Report a debit card as lost or stolen directly from your online banking or mobile app.

Card Controls & Alerts

Set up card controls and alerts for transaction limits, transaction types, and merchant categories.

Travel Notifications

Submit travel notifications so your debit card is ready for use when traveling domestically or internationally.

How to Access Card Management

Log into Online Banking or the BrightStar Mobile App. In the Navigation menu, select Manage Cards, then Debit Card Services and begin managing your debit card.

Frequently Asked Questions

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