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Welcome to the BrightStar CU Help Center

How do I join BrightStar CU?

When you open a BrightStar CU account, you become a member. Your membership is your passport to a whole world of Credit Union services. Join for as little as $1. Once you‘re a member, you're eligible to apply for other accounts—including checking, loans, credit cards, and more. We offer 3 convenient ways to join: Submit an application online

 

 

Who is eligible to join?

Anyone who lives or works in Broward or Palm Beach Counties, Florida can become a member.

BrightStar CU serves Broward Schools, as we've proudly done for nearly 60 years.

We provide services to local Partner Organizations, which offer BrightStar CU as a benefit to their employees. Learn how to become a Partner Organization »

Family members of the above named groups are also eligible to join.

 

 


How do I login to my account?

For Online Banking . . .
Go to our home page at BSCU.org to the "Account Login" section. Select the "GO" button next to "Online Banking." Once you have reached the login page, simply enter your member number (account number) and PIN. Your PIN is the same as your all24 PIN.

For Online BillPay . . .
Go to our home page at BSCU.org to the "Account Login" section. Select the "GO" button next to "Online BillPay." Once you have reached the login page, simply enter your user name and password.

For Credit Card Access . . .
Go to our home page at BSCU.org to the "Account Login" section. Select the "GO" button next to "Credit Card Access." Once you have reached the login page, simply enter your user name and password.

 

 


How do I get support for Online BillPay??

Support for Online BillPay is available 24 hours a day, 7 days a week. by calling
888-918-7406.

 

 

What does Online Banking and Online BillPay cost?

BrightStar CU’s Online Banking and Online BillPay are both totally free.

 

 


What is my password or PIN?

Your Online Banking PIN is the same as your Call24 PIN. If you do not remember your member number or PIN, call BrightStar CU and a representative will assist you.

Your Online BillPay password is the password you chose when you setup your BillPay user name and account. If you don’t know your BillPay user name or password, follow the link on the login page for help.

 

 


How do I apply for a loan at BrightStar CU?

BrightStar CU offers several convenient ways to apply for a loan:

  • Apply online.
  • Apply on the phone. Just call 954.486.BSCU (2728) or toll free 800.637.BSCU.
  • Visit a BrightStar CU branch location

 

 


How do I order checks?

BrightStar CU members can order checks online, conveniently, 24 hours a day, 7 days a week. We offer a great assortment of check styles at competitive prices.

Order Checks Online Now »

 

 


How do I place a stop payment on a check?

You may place a stop payment on a check that you’ve written on your BrightStar CU Checking account by first logging in to Online Banking and then selecting “Stop Payment” from the Checking Services menu. You may also place a stop payment in any of BrightStar CU’s branch locations.

 

 


How do I view copies of checks that I've written or my Statements?

Simply login to Online Banking. Then select either “Check Images” to view check images or “Online Statements” to view your statements*.

* Free e-Statement registration is required to view statements online.

 

 


What is the BrightStar CU routing number or ABA number?

The BrightStar CU transit/ABA routing number is 267078299.

Additionally, your BrightStar CU Checking account number is a 13 digit number that appears on the bottom of your checks (after the BrightStar CU routing and transit number). Your BrightStar CU Savings or loan account numbers will be your 6 digit member number followed by your 2 digit account or loan suffix/type. If you don't know your suffix, check your statement, call us, or view your suffix using Online Banking.

 

 


How do I make a wire transfer?

To wire funds from your account at BrightStar CU to another financial institution, simply visit your nearest BrightStar CU branch location, or you may call BrightStar CU to coordinate a wire transfer via fax.

You will need the other financial institution’s wiring instructions—which typically includes the bank’s name, their correct routing/transit number and the individual’s name and account number to which funds will be wired. BrightStar CU requires a signature in order to wire funds. In addition, we will need to verify your identity for security purposes. To initiate an international wire transfer, additional information will be required—including both the receiving institution’s and individual’s addresses. Ask a BrightStar CU representative for information about wire transfer fees.

If you are receiving a wire transfer of funds from elsewhere, the person initiating the transfer will need to provide your name and account number at BrightStar CU as well as BrightStar CU’s routing/transit number (267078299) and our name (BrightStar Credit Union). There is no fee to receive wired funds into your BrightStar CU account.

 

 


What browsers work best at BSCU.org?

We suggest the following browsers: Internet Explorer 6.0 or greater or Netscape Navigator 7.0 or greater. For more information on browser features and how to download a more secure version of your browser, click on one of the browser logos below.

 

 


Help Topics

Smarter Way to Borrow.

Whatever your needs, a home equity line of credit is probably the smartest way to borrow money.

Learn more »





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